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FAQ

Guide:

  • General Questions
  • Downloading software
  • Product-Specific Information
  • Security

General Questions

1. What is our purpose?
We are devoted to providing internet applications and platforms for entertainment products. We provide user solutions for world popular internet applications and entertainment platforms. You've come to the right place if you need professionally implemented programming solutions!

2. How do I find software quickly and easily?
You can find what you're looking for quickly and easily by using the Search Tool located at the top of the page, click one of the Main Categories in the green box on the left, or click the link to the Site Map at the very bottom of the page..

3. I am having problems starting or completing a download. What can I do?
Your troubles may be related to your system, your ISP and connection to the Internet, or the interaction of your system with ours. Here are some suggestions that should help:

  • Make sure you are using a recent browser version, preferably Netscape 6.x or later, Internet Explorer 6.x or later or Mozilla/Firefox 6.x or later.
  • If you click a download link and receive a "404 file not found" error, this may be caused by an unsupported download manager.
  • We are continually working with our engineers to enable support for more download managers on more platforms. For now, however, please turn off any other download managers and "winzip" utilities if you are having download problems.
  • Please note that because of the way our download service handles session management, you cannot resume partial downloads by clicking on the link again in the browser window. Rather, open the download manager program you are using, and resume the download from within the download manager itself.
  • If you're downloading through a firewall and/or proxy server, contact your system administrator to make sure downloads are allowed through the firewall and that your system is configured properly to allow downloads.
  • If you're using a dial-up modem and ISP, contact your ISP's technical support group and explain the problem. Ask for assistance on their end.
  • Make sure you have plenty of disk space! Allow at least 2-3 times more disk space than the file size itself. (For a 200 MB zip file, for example, you may need as much as 600 MB of free disk space.)
  • Wait, then try it again! Intermittent problems happen regularly on the Internet for a variety of reasons. You may have much better success if you close your browser completely, wait a while, restart the browser, clear your browser cache completely, then try again from the beginning.

4. What do I do if I forget my username or password?
First, please note usernames and passwords are case-sensitive. If you think you remember your username and password but they're not working, make sure you enter them in the exact same way you did when they were created, including capitalization.

Next, please try the automated username and password retrieval service. Just go to the Login Page, and click the "Forgot Username or Password?" link in the left-hand column.

If you are unable to use the automated services for any reason, we will be happy to look up your account information for you. Please send an e-mail to Customer Service using the feedback form. In your message, please include any information that will help us look up your account and verify your identity, such as:

  • Your username (if known)
    • ?
  • The e-mail address you used
    • ?
  • The name you registered under (please spell it exactly since it is case-sensitive)
    • ?
  • Your full address
  • Our customer support representatives will look up your information and reply to you promptly.

5. How do I change my password and/or update my registration information?
For your security and to best protect the integrity of your data, please maintain your own account information. Changes are quick and easy to make:

  1. Start at the vcqi Home Page.
  2. Login with your current username and password (do not click "Register" again).
  3. On the next page, click the "Update Registration" link in the left hand column.
  4. This brings up your current profile. Make the desired changes and then click the "Update" button at the bottom of the page to record your changes. If you do not click the "Update" button, your changes will not be saved.

Note: If you order packaged products, the billing and shipping addresses are stored with each order and are not part of your permanent profile. You can only modify these when you place an order. If you made an error with your billing or shipping address and already submitted your order, please e-mail your corrections immediately to Customer Service using the feedback form.

6. How can I be sure my transactions are private and secure?
The Service Center values and safeguards your privacy and security. We provide 128-bit SSL (Secure Sockets Layer) encryption to protect your personal information as it travels across the Internet. SSL protection is provided throughout the Customer Service Center.

All modern browsers support SSL. If yours does not, we recommend upgrading to a newer version for better privacy protection.

Access to your registration information is available only when your username and password are entered correctly. For your protection, our customer service representatives are not authorized to change your information in any way. Please make any required updates yourself.

7. How can I get another copy of my online order receipt?
For your convenience, POPSnail.com Center keeps an online record of your transactions. To see and print an online order receipt for your previous purchases, just follow these steps:

  1. Access the Download/Order History function.
  2. Enter your username and password, then click the Login button. This will bring up the page listing your order history.
  3. Click on the order number to see a copy of the receipt for that order.

8. I am experiencing problems with my credit card transaction, what should I do?
For any credit card problems, please contact your credit card issuer first to be sure there are no problems with your account. If the account is fine, please try your transaction again. You may also wish to try a different credit card in case there is a temporary problem with the first one you tried. If problems continue, please e-mail details and any error messages received to Customer Service using the feedback form.

Download software

1. I am having problems starting or completing a download. What can I do?
Please see the answer to Question 3 in the General Questions section above..

2. How long will it take to download?
Download times vary depending on a number of factors. The most significant is how you connect to the Internet (modem, cable, DSL, etc.). Other factors include the current level of Internet traffic and congestion, load on your ISP or corporate systems, and load on our servers. If your download appears to be running slower than it should, try again at another time or during off-peak hours. ("Peak" times are generally normal business hours in the United States, Monday through Friday.)
This chart shows typical download times for a 1 MB, 10 MB and 100 MB files. Your actual times could be slower, depending on the many variables detailed above.

3. When purchasing a product that needs to be downloaded, do I have to complete the download at the time of purchase?
If you experience problems before the file finishes downloading, try clicking the same link to download the file again. If you have already completed the download, however, you will not be able to download the same link again. In that case, please send e-mail to Customer Service using the feedback form. If it is a purchased product, we will re-enable your download, after which you can follow the directions above to get back to your order and download again. A free product can of course just be downloaded a second time.

4. What do I do if I forget my username or password?
Please see the answer to Question 4 in the General Questions section above..

5. How do I change my password and/or update my registration information?
Please see the answer to Question 5 in the General Questions section above.

6. Why do I need to register?
In order to insure compliance with government regulations and restrictions on the distribution and exportation of software, it is necessary to require registration before you can access the download area.

7. Do I have to back-up my downloaded software? Can I get another copy?
When you download software (free or purchased) over the Internet, it is your responsibility to make a back-up copy of that software and keep it in a safe place.
If you need another copy, please send an explanation of the situation along with your original order number by using the Customer Service feedback form. We may allow another download if the files are still on our production servers. Your best bet, however, is to always keep a back-up copy of any software you download!

8. How can I buy products without using a credit card?
You may now purchase with a check, money order or purchase order. Please see our Purchase Policies below for more information.

9. How can I get a printed copy of the license agreement electronically?
During the purchase and/or download transaction, you will be asked to accept the product's License Agreement on the "Terms of Use" page. To print a copy of the agreement:

1. Click the "Printer Friendly Page" button next to the agreement you wish to print.
2. The page that appears next is formatted better for printing. Use your browser's "Print" command to print that page. (On most browsers, select "Print" on the "File" menu.)
3. After printing, press the "Continue" button to finish your transaction.

10. Where do I read the legal agreements for this site?
There are several agreements you should review, including the "Purchase Policies" page (which also covers Shipping policies) and the "License Agreement" for the product(s) you selected.
To access the product's License Agreement, begin the buy or download process, and stop when you get to the "Terms of Use" page. You can read or print the agreement for each product on that page.

11. If I purchase electronically, do I also get the CD-ROM?
If you buy electronically and download the product from this web site, you will not be sent the physical product automatically. If you want the CD-ROM (physical product), you need to order it separately.

Product-Specific Information

1. Where can I find reviews for some software product lines?
For reviews of many of our leading software products, please visit our review site.

2. How do I get vcqi technical and installation support?
For vcqi installation and technical support, as well as information on vcqi registration, Knowledge Database, FAQs, and newsgroups, please see the vcqi Product Support page.

3. How do I get technical and installation support for vcqi?
If you want to get more information on vcqi and our products please see http://www. POPSnail.com.

4. How to speed up my submission?
Because there are always many submissions in the queue, we will test and rate products by submission date. If you want to get a speedy submission, you may add a link from your website to our website, and then send a message to us reminding us. We will test and rate those products with links to our website within 3 days to 1 week!

Security

1. How can I tell if my browser is Secure Sockets Layer (SSL) enabled?
All recent versions of major browsers provide built-in support for SSL (an open protocol for Internet security). If you are using a really old browser such as Mosaic or Lynx, install a newer browser to enable SSL secured transactions.

There are a couple of indicators that let you know when you're in a secure SSL session:
The URL of the page you are on begins with "https:" instead of "http:"
A small "lock" icon at the bottom of the screen appears closed and locked.

2. Why do I have to login again after leaving the system for a short time?
We want to ensure that your account information remains secure, not only over the Internet, but within your office or home as well. Therefore, if you leave an active session for more than approximately ten minutes, we'll ask you to login again.